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|Posted on 13 November, 2012 at 20:01||comments (39)|
Dear Miss Managed Care,
Our HMO has recently expanded its coverage. We now continue to provide care (and bill) our dead subscribers. These subscribers have a very low rate of complaints about our services. However, they have a tendency to be stiff-necked, and unresponsive to repeated calls from our care managers. What is the proper way for our care managers to deal with this new class of subscribers?
Dear Gentle Reader,
It appears that you are unaware of the correct way to address these individuals or the polite way to interact with them. Refer to them as "vitally challenged", and please avoid the outmoded, derogatory term, "dead." As for their verbal "unresponsiveness," Miss Managed Care would suggest that your care managers be empathetic and simply write down what you imagine they would say or feel. You have ample practice using this technique with your living subscribers. Miss Managed Care commends your attempts to broaden your understanding of this vast undeserved population.
Miss Managed Care
|Posted on 8 October, 2012 at 20:12||comments (31)|
Poor old lady...
This old lady walks into the Doctor's office and says, "Doctor, please help me. I have a terrible problem with farting. It's not really a social problem, because you can't smell it or hear it, but I must have farted 20 times since talking to you." The Doctor nods his head and says, "Take this bottle of pills and use them all. When they are all gone in about 2 weeks, come back to see me." The old lady comes back 2 weeks later and is angry. She says "What was in those pills? I fart just as much. You still can't hear them, but now they smell horrible!" The Doctor again nods his head and says, "Great, that takes care of your sinus problem, now let's work on your hearing."
|Posted on 8 October, 2012 at 20:08||comments (141)|
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